Frequently Asked Questions
Find answers to common questions about Gumbies Australia delivery, returns, sizing, product care, warranty and customer enquiries.
Delivery
How much is delivery in Australia?
Standard Australian shipping is $10. Estimated delivery is 3-7 business days after dispatch.
How long does it take to dispatch my order?
Australian orders are normally dispatched within 2-3 business days. Orders are not processed or dispatched on weekends or Australian public holidays.
During busy periods, dispatch may take longer.
Do you offer free shipping?
Customers can join the Gumbies Australia community to unlock free shipping, plus 10% off their first order.
Will I receive tracking for my order?
Yes. Tracking is provided on Australian orders so you can follow your parcel after dispatch.
Returns and Exchanges
Can I return or exchange my order?
Yes. Australian orders can be returned within 30 days of receipt for a refund or exchange, provided the items are unworn, in resaleable condition and returned in line with the Australian returns process.
Are returns free in Australia?
Yes. Returns are free when processed through the Gumbies Australia returns portal for Australian orders.
Can I return socks?
No. For hygiene reasons, socks cannot be returned.
What should I do if my item is faulty or incorrect?
Please submit your request through the returns process and include photographs where possible. The customer service team will review your claim and respond with next steps.
Sizing and Product Care
How do I choose the right size?
Please use the Gumbies Australia sizing chart before ordering. The chart is designed for Gumbies products and may differ from other footwear brands.
How should I clean my Gumbies?
Care depends on the product. As a general guide, clean gently and allow footwear to dry naturally.
Avoid tumble drying or exposing products to excessive heat.
Warranty
Are Gumbies products covered by a warranty?
If you believe your item has developed a manufacturing fault, please review the warranty information and contact the Gumbies Australia team with your order details, a description of the issue and clear photographs.
What should I include in a warranty enquiry?
Please include your order details, a description of the issue and clear photographs showing the fault and the overall condition of the product.
Retail and Wholesale
Where can I buy Gumbies in store?
For retail availability in Australia, please contact the Gumbies Australia customer service team. Online product availability is shown on gumbies.com.au.
How do I make a wholesale or retail enquiry?
For wholesale, retail or stockist enquiries in Australia, please contact the Gumbies Australia customer service team through the Contact Us page.
Contact
How can I contact Gumbies Australia?
You can contact Gumbies Australia through the Contact Us page. The customer support team aims to respond to enquiries within 1 business day during normal working hours.